I help teams move faster — securely.
Senior IT Administrator & Automation Engineer specializing in Okta IAM, JAMF Pro MDM, cloud infrastructure, zero-trust security, and eliminating manual toil through smart automation.
Louie Mendez
Senior IT Administrator & Automation Engineer
// Commitment
I help global teams move faster, more securely, and with far less manual toil. With 8+ years in IT operations, identity security, and workflow automation, I build systems that quietly do their job — so yours can too.
// Continuous Learning
Staying current with cloud architectures, security best practices, and the latest in automation tools like n8n and Terraform.
// System Idle
Tinkering with home automation, exploring nature, and building community-focused tech solutions.
Core Competencies
// Technologies and frameworks I work with daily
Identity & Security
- Okta IAM / Workflows
- SSO & SAML Config
- SCIM Provisioning
- Zero Trust Security
- OAuth Authentication
Automation & Integration
- n8n / Make.com
- Slack App Development
- RESTful API Integration
- Webhook Logic
- Node.js / Bash Scripting
Cloud & Infrastructure
- Google Cloud Platform
- AWS / Azure IAM
- Network Architecture
- VPN & DNS Config
- Disaster Recovery
Endpoint Management
- JAMF Pro / Kandji
- JumpCloud / ManageEngine
- Apple & Windows MDM
- Endpoint Security
- Asset Intelligence
Professional Experience
// My journey in IT and Systems Engineering
Senior IT Administrator
- Managed 200+ Apple & Windows endpoints globally across 4 international offices using JAMF Pro and Kandji, ensuring 99%+ device compliance.
- Architected and deployed company-wide Okta SSO with SCIM provisioning, reducing onboarding time from 2 days to under 2 hours.
- Built end-to-end automated onboarding/offboarding pipelines (n8n + Okta + Slack), eliminating 15+ hours/week of manual IT work.
- Delivered Tier-1 to Tier-3 IT support across 4 time zones with consistent <4-hour resolution SLA.
IT Site Lead
- Owned IT operations for two 500+ seat BPO sites, maintaining 99.9% uptime SLA across all critical infrastructure.
- Led and mentored a 24/7 Tier-1 support team of 6 engineers, reducing average ticket resolution time by 35%.
- Designed and implemented network architecture for two new office expansions, including VLANs, VPN, and redundant WAN links.
- Served as primary escalation point for P1/P2 incidents, with a 100% resolution rate within defined SLA windows.
NOC Engineer
- Administered 400+ workstations across a multi-site contact center, enforcing security patching with zero critical CVE exposure during tenure.
- Managed AD security groups, access policies, and role-based permissions for 800+ user accounts.
- Designed and maintained a multi-tier backup strategy (on-site + offsite), achieving RPO < 1 hour and RTO < 4 hours.
- Maintained 100% asset inventory accuracy across all IT equipment using ManageEngine AssetExplorer.
IT Helpdesk Staff
- Served as sole IT support for a 200-person hotel, maintaining all hardware, software, POS, and network systems.
- Reduced new PC deployment time by 30% by designing a standardized imaging and configuration process.
- Coordinated with ISPs and vendors during network outages, achieving average restoration time under 45 minutes.
User Lifecycle
Onboarding Automation
Imagine a world where your HR system triggers the entire IT setup. No tickets, no manual clicks, just instant productivity for the new hire.
Connecting the Dots
I believe technology should work for people, not the other way around. I specialize in weaving together the best tools so your team can focus on what they do best, while the systems handle the heavy lifting behind the scenes.
Featured Automations
// Code that solves real infrastructure problems
Cloud Enterprise n8n Dashboard
Enterprise-scale analytics for workflow monitoring, centralizing metrics from n8n instances into a single control center.
EndCycle Offboarding
Secure, 5-stage automated pipeline for employee exit management, ensuring zero-lag access revocation and audit-compliant data handling.
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Ready to optimize your infrastructure?
Whether you need to untangle legacy systems, migrate to the cloud, or automate away your team's manual toil, I'm open to discussing new opportunities.